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Terms of Use of the Lovekitchen.me website

1. Terms of Use

1.1. These Terms of Use of the website (hereinafter referred to as the “Terms”) govern the procedure for access to and use of the Lovekitchen.me website (hereinafter referred to as the “Website”).

1.2. The owner and administrator of the Website is Individual Entrepreneur Lukash Olena Oleksandrivna, duly registered in accordance with the legislation of Ukraine, Tax Identification Number (TIN): 3006120889, contact e-mail: lovekitchen.me@gmail.com (hereinafter referred to as the “Website Administration”).

1.3. Any person who accesses the Website, browses its pages, registers, or places an order is deemed to have read these Terms and to have fully and unconditionally accepted them (hereinafter referred to as the “User”). If you do not agree with these Terms, please discontinue use of the Website.

1.4. Relationships related to the purchase of goods or paid services are additionally governed by the Public Offer and the Payment and Refund Policy published on the Website. In the event of any inconsistency, the provisions of the Public Offer shall prevail.

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2. Use of Website Materials

2.1. The Website Administration grants the User the right to view the materials published on the Website solely for personal, non-commercial use, provided that all copyright notices and other intellectual property rights notices are preserved.

2.2. Without the prior written consent of the Website Administration, it is prohibited to:

  • reproduce, publish, distribute, transmit, sell, modify, translate, or adapt any materials of the Website, including but not limited to texts, photographs, videos, recipes, PDF files, and other content;

  • place or repost the Website materials on other websites or in printed publications;

  • use the Website materials for commercial purposes, including but not limited to the creation of paid products, courses, subscriptions, or other monetized content.

2.3. Quotation of individual fragments of the Website materials is permitted only to the extent justified by the purpose of such quotation and only with a mandatory active hyperlink to the Lovekitchen.me Website and clear attribution to the author.

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3. Registration and User Account

3.1. To access certain features of the Website (including, but not limited to, subscription purchases, commenting, and access to restricted materials), the User may be required to complete a registration process.

3.2. During registration, the User undertakes to provide accurate, current, and complete information about themselves.

3.3. The User independently creates a login and password and bears full responsibility for maintaining their confidentiality, as well as for all actions performed under their user account.

3.4. In the event of suspected unauthorized access to the account or loss of login credentials, the User must immediately notify the Website Administration.

3.5. The Website Administration reserves the right to suspend or delete the User’s account in the event of a violation of these Terms, the Public Offer, or applicable Ukrainian legislation.

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4. Personal Data and Cookies

4.1. While using the Website, the Website Administration may collect and process the User’s personal data (including contact details, e-mail address, order history, and similar information) in accordance with the Privacy Policy published on the Website.

4.2. The Website may use cookies and other technologies to collect technical information, improve Website functionality, and personalize content. The use of cookies is described in detail in the Privacy Policy.

4.3. By using the Website, the User agrees to the processing of their personal data in accordance with the Privacy Policy.

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5. Comments and User-Generated Content

5.1. By posting comments, messages, or any other content on the Website, the User:

  •  bears full personal responsibility for the content they submit;

  • warrants that such content is not illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable, does not infringe copyright, intellectual property rights, or other rights of third parties, does not violate moral standards, and does not contain hate speech or discriminatory content;

  • confirms that such content does not contain advertising, spam, political promotion, or any other unwanted or inappropriate material.

5.2. The Website Administration reserves the right, at its sole discretion, to remove or edit any User comments or materials without prior notice or explanation.

5.3. By posting comments or other content on the Website, the User grants the Website Administration a free, non-exclusive license to use such content (including publication, reproduction, quotation, adaptation, and similar uses) within the scope of the Website’s activities, with or without attribution to the author, at the discretion of the Website Administration.

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6. Informational Materials and Disclaimer of Warranties

6.1.  All recipes, tips, articles, and other materials published on the Website are provided for informational and reference purposes only and constitute general recommendations. They do not constitute professional advice of any kind, including but not limited to medical, nutritional, legal, or other professional consultation.

6.2. The Website Administration makes reasonable efforts to ensure that the information provided on the Website is up to date and accurate; however, it does not guarantee the completeness, accuracy, or suitability of such information for the User’s specific purposes or expectations.

6.3. The Website Administration shall not be liable for:

  • any consequences arising from the use of recipes, tips, or recommendations published on the Website;

  • equipment failure or malfunction or kitchen appliances, or individual reactions of the User or third parties to food products or ingredients;

  • any damages resulting from the inability to access the Website, technical failures, viruses, errors, interruptions in operation, or similar issues.

6.4. Nothing in these Terms shall limit or exclude the User’s rights as a consumer as provided by applicable Ukrainian law. Matters related to the purchase of goods or services on the Website are governed by the Public Offer and the Law of Ukraine “On Consumer Rights Protection”.

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7. Newsletters and Communications

7.1. The Website Administration may send the User informational and marketing communications (including news, materials, information about promotions, discounts, special offers, and similar content) based on:

  • the User’s explicit consent to receive such communications;

  • the fact of placing an order or registering on the Website, to the extent permitted by applicable law.

7.2. Such communications may be sent via e-mail, SMS, messaging services, push notifications, or other communication channels.

7.3. The User has the right to unsubscribe from marketing communications at any time by using the “unsubscribe” link provided in the message or by contacting the Website Administration at: lovekitchen.me@gmail.com.

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8. Intellectual Property Rights

8.1. All rights to the Website and its content (including but not limited to design, texts, photographs, videos, graphics, logos, trademarks, domain name, Website structure, and other materials) belong to the Website Administration and/or the respective rights holders with whom relevant agreements have been concluded.

8.2. Any use of the Website’s intellectual property objects without the prior written consent of the Website Administration is prohibited and may constitute grounds for liability in accordance with the legislation of Ukraine.

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9. Amendments to the Terms

9.1. The Website Administration reserves the right to amend these Terms and/or update the content of the Website at its sole discretion without providing individual notice to the User.

9.2. The updated version of the Terms shall enter into force from the moment of its publication on the Website. Continued use of the Website after such amendments constitutes the User’s acceptance of the updated Terms.

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10. Governing Law and Dispute Resolution

​10.1. These Terms, as well as any legal relations between the User and the Website Administration, shall be governed by and construed in accordance with the laws of Ukraine.

10.2. Any disputes or disagreements arising between the parties shall, as far as possible, be resolved through negotiations. If no agreement is reached, the dispute shall be subject to consideration by the competent courts at the location of the Website Administration, in accordance with the procedural legislation of Ukraine.​​​​​​

Privacy Policy

This Privacy Policy (hereinafter referred to as the “Policy”) defines the procedure for the collection, use, storage, and protection of personal data of users of the Lovekitchen.me website (hereinafter referred to as the “Website”) and governs the relationship between the User and the Website Administration.

 

The Website Administration is:

Sole Proprietor Lukash Olena Oleksandrivna,

Tax Identification Number (TIN): 3006120889,

E-mail: lovekitchen.me@gmail.com,

Kyiv, Ukraine.

 

This Policy has been developed in accordance with the Law of Ukraine “On Personal Data Protection”, the Law of Ukraine “On Electronic Commerce”, and other applicable laws and regulations of Ukraine.

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1. Personal Data We Collect​

1.1. We may collect the following categories of the User’s personal data:

  • Data voluntarily provided by the User: first and last name, e-mail address, phone number, city/region of residence, account details (login and password) if the User creates an account, as well as information submitted by the User through contact forms, subscriptions, inquiries, or comments.

  • Technical data collected during the use of the Website: IP address, approximate geolocation (city), browser type and version, device type and model, operating system, cookies, navigation history and activity on the Website, and the referral source (Google, Instagram, or other sources).

  • Transaction-related data (if payment is made): confirmation of purchase, payment method, and limited information transmitted by the payment service provider (such as payment status). The Website does not store or process full payment card details.

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2. Purposes of Data Processing

We process Users’ personal data exclusively for the following purposes:

  • providing access to the Website materials;

  • managing subscriptions, orders, and access to digital products;

  • identifying the User when logging into a user account;

  • providing technical support and responding to inquiries and requests;

  • sending informational and marketing communications (newsletters), where the User has given their consent;

  • analyzing Website performance and improving the quality of services;

  • personalizing the Website content;

  • ensuring security and preventing fraud;

  • complying with the requirements of applicable Ukrainian legislation.

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3. Cookies and Tracking Technologies

The Website may use the following technologies:

Cookies — small text files stored on the User’s device for the purposes of:

  • user authentication;

  • saving user preferences and settings;

  • analytics;

  • ensuring proper Website functionality.

Pixels and tracking scripts (such as Google Analytics and Meta/Facebook Pixel) —

used to measure statistics, evaluate content performance, and optimize the Website.

Third-party services may receive certain technical data, including but not limited to:

  • Google Analytics;

  • Facebook / Meta Pixel;

  • Wix Analytics.

The User may restrict or disable cookies through their browser settings.

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4. Legal Basis for Data Processing

We process personal data on the following legal grounds:

  • the User’s voluntary consent;

  • the necessity to perform a contract (public offer), including cases where the User purchases a subscription or a digital product (such as a book);

  • compliance with legal obligations imposed by applicable law;

  • the legitimate interest of the Website Administration in improving the operation, security, and functionality of the Website.

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5. Disclosure of Personal Data to Third Parties

We may disclose Users’ personal data only in the following cases:

  • to payment service providers (such as Portmone, WayForPay, or similar services) — for the purpose of processing payments;

  • to e-mail marketing and newsletter services — for sending communications to Users;

  • to the hosting provider and the Wix platform — for the operation and maintenance of the Website;

  • to public authorities — solely upon a lawful request and in accordance with applicable law.

We do not sell your personal data to third parties for marketing purposes.

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6. Data Retention and Security

  • Personal data is retained for as long as necessary to provide the Website services and fulfill the purposes described in this Privacy Policy.

  • Personal data is protected using appropriate technical and organizational security measures.

  • In the event of a data breach or suspected data breach, the Website Administration will notify affected Users within a reasonable period of time, in accordance with applicable law.

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7. User Rights

The User has the right to:

  • obtain information about their personal data processed by the Website Administration;

  • request correction of inaccurate or incomplete personal data;

  • request deletion of personal data (“the right to be forgotten”), unless such deletion is prohibited or limited by applicable law;

  • withdraw consent to the processing of personal data at any time;

  • unsubscribe from marketing communications;

  • contact the Website Administration regarding any issues related to personal data processing.

To exercise these rights, the User may contact the Website Administration at:

E-mail: lovekitchen.me@gmail.com​

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8. Amendments to the Privacy Policy

The Website Administration may update this Privacy Policy from time to time.

The updated version shall enter into force from the moment it is published on the Website.

User Agreement

Terms of Sale and Service for the Lovekitchen.me Website

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This document constitutes an official Public Offer by Sole Proprietor Lukash Olena Oleksandrivna (hereinafter referred to as the “Seller”) to enter into a contract for the sale of goods and/or the provision of services under the terms and conditions set forth herein.

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In accordance with Articles 633, 641, and 642 of the Civil Code of Ukraine, this document is a contract of adhesion. By making a payment for goods or services on the Lovekitchen.me website, the Customer confirms their full and unconditional acceptance of the terms of this Offer.

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1. General Provisions

1.1.This Public Offer governs the relationship between the Seller and the Buyer regarding:

  • the purchase of physical goods (books and other products);

  • the purchase of digital goods (PDF files, recipes, books);

  • payment for and access to paid content (subscriptions, restricted materials).

1.2. The purchase of goods or the subscription to paid content constitutes the Buyer’s full and unconditional acceptance of the terms of this Public Offer, the Privacy Policy, the Terms of Use of the Website, as well as the sections “Payment and Delivery” and “Returns”.

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2. Parties to the Agreement

Seller: Sole Proprietor Lukash Olena Oleksandrivna, Tax Identification Number (TIN): 3006120889, E-mail: lovekitchen.me@gmail.com

Place of registration: Kyiv, Ukraine.

Buyer: Any legally capable individual who places an order on the Website.

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3. Subject of the Agreement

3.1. The Seller undertakes to transfer the goods to the Buyer or provide access to digital content, and the Buyer undertakes to accept and pay for such goods or content.

3.2. Digital content includes, but is not limited to:

  • electronic books;

  • PDF files;

  • recipes;

  • access to subscriptions and restricted materials.

3.3. Access to digital content shall be deemed provided from the moment it is sent to the Buyer’s e-mail address or when access is granted via a user account or a direct link.

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4. Order Placement Procedure

4.1. The Buyer places an order on the Lovekitchen.me website by completing the order form and/or by paying for the goods or subscription through an electronic payment system available on the Website

4.2. ​The Seller reserves the right to refuse to process an order in the following cases:

  • the goods or services are temporarily unavailable;

  • the Buyer has provided incomplete or inaccurate information;

  • technical errors or system failures have occurred.

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5. Price and Payment

5.1. Prices displayed on the Website are indicated in Ukrainian hryvnias (UAH).

5.2. Payment is made exclusively online through the Portmone payment service available on the Website.

5.3. The Seller does not store or process the Buyer’s bank card details.

5.4. Payment shall be deemed completed at the moment the funds are credited to the Seller’s account.

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6. Delivery

6.1. Delivery of physical goods is carried out by the Nova Poshta service in accordance with the terms specified in the “Payment and Delivery” section of the Website.

6.2. Delivery costs are borne by the Buyer in accordance with the carrier’s applicable tariffs.

6.3. International delivery is available only upon individual request.

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7. Returns and Refunds

7.1. Returns of goods are carried out in accordance with the “Returns” section of the Website.

7.2. Digital content, including but not limited to electronic cookbooks, PDF files, recipes, and paid subscriptions, is considered "used" at the moment access is granted or the file is downloaded. Therefore, digital products are non-refundable and non-exchangeable once the delivery of digital access has occurred.

7.3. Printed publications of proper quality are not subject to return in accordance with Resolution of the Cabinet of Ministers of Ukraine No. 172.

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8. Rights and Obligations of the Parties

The Buyer shall be obliged to:

  • provide accurate and complete information when placing an order;

  • make timely payment for the order;

  • inspect the goods upon receipt.

The Seller shall be obliged to:

  • deliver the goods or provide access to digital content in accordance with the terms of this Public Offer;

  • ensure the proper operation of the payment system within the scope of the Seller’s responsibility;

  • provide support regarding issues related to access to digital content.

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9. Intellectual Property

9.1. All materials available on the Website, including but not limited to books (both printed and electronic), texts, photographs, PDF files, recipes, and other content, constitute the intellectual property of the Seller.

9.2. Any copying, distribution, or publication of such materials without the prior written consent of the rights holder is strictly prohibited.

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10. Confidentiality

10.1. The processing of personal data is carried out in accordance with the Privacy Policy.

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11. Dispute Resolution

11.1. Any disputes arising between the parties shall be resolved through negotiations.

11.2. If no agreement is reached, the dispute shall be resolved in court in accordance with the legislation of Ukraine.

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12. Term of the Offer

12.1. This Public Offer is valid for an indefinite period of time.

12.2. The Seller reserves the right to amend the terms of this Public Offer without prior notice.

12.3. The current version of the Public Offer is always available on the Lovekitchen.me Website.

Payment and delivery

1. Payment

1.1. Payment for goods and services on Lovekitchen.me is made exclusively online by bank card through the certified payment service Portmone.

1.2. After confirming the order, the User is automatically redirected to the secure payment page of Portmone.com.

1.3. Portmone is certified in accordance with the international PCI DSS standard, which ensures payment security.

1.4. The Website does not store or process Users’ bank card details.

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2. Delivery within Ukraine

2.1. Delivery of printed publications and other physical goods is carried out by the Nova Poshta delivery service.

2.2. Orders are shipped within three business days after payment.
2.3. Delivery costs are paid by the Buyer in accordance with the carrier’s applicable tariffs.

2.4.  The Buyer is obliged to collect the parcel within the time limits established by the carrier.

2.5. In the event of delayed collection, additional storage fees charged by the carrier shall be borne by the Buyer in accordance with the carrier’s tariffs.

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3. Inspection of Goods upon Receipt

3.1. Upon receipt of the goods, the Buyer is obliged to inspect the goods in the presence of a representative of the delivery service, including:

  • integrity of the packaging;

  • absence of mechanical damage;

  • compliance of the contents with the order.

3.2. If any damage is detected, the Buyer must:

Without a properly completed damage report, a return or compensation may not be possible.

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4. International delivery (upon individual Request)

4.1. International delivery of physical goods is not a standard service of Lovekitchen.me and is not calculated automatically on the Website.

4.2. Upon the Buyer’s request, the Seller may consider the possibility of arranging an individual shipment of goods outside Ukraine.

4.3. The shipping cost and available delivery options shall be communicated to the Buyer after the request has been reviewed.
4.4. All costs related to international delivery shall be borne by the Buyer in accordance with the tariffs of the selected carrier.
4.5. Shipment is carried out within three business days after full payment for the goods and delivery, provided that the Seller has confirmed the possibility of international shipment.

To request international delivery, please contact us at: lovekitchen.me@gmail.com

Return

1. Return of Goods of Inadequate Quality

1.1. Goods may be returned if a defect or damage is detected.

1.2. To consider a return request, the Buyer must provide:

  • a completed return request (in any form);

  • photos or videos clearly showing the damage or defect;

  • proof of payment;

  • a document confirming receipt of the parcel;

  • a damage report (except in cases of printing defects in books).

1.3. Return requests are reviewed within three (3) business days.

1.4. Refunds are processed within fourteen (14) calendar days after confirmation of the return.

1.5. Return of goods of inadequate quality is carried out at the Seller’s expense.

1.6. If the required documents are submitted incompletely, the Seller reserves the right to refuse consideration of the return request.

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2. Return of Goods of Proper Quality

2.1. The Buyer has the right to return or exchange goods of proper quality within fourteen (14) days from the date of purchase or receipt.

2.2. Goods may be returned only if all of the following conditions are met:

  • the goods have not been used;

  • their original appearance and consumer properties are preserved;

  • the complete set is retained.

2.3. Delivery costs associated with the return of goods of proper quality shall be borne by the Buyer.

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3. Return of Printed Publications

3.1. In accordance with Resolution of the Cabinet of Ministers of Ukraine No. 172, printed publications of proper quality are not subject to return or exchange.

3.2. In the event of printing defects (such as missing pages, misprints, inverted pages, or similar defects), the book may be returned:

within fourteen (14) days from the date the defect is discovered;

  • but no later than thirty (30) days from the date of purchase.

3.3. In such cases, a damage report from the delivery service is not required.

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4. Return of Digital Content

4.1. Electronic books, PDF files, recipes, and access to paid digital content are not subject to return or exchange.

4.2. If the Buyer has been granted access to the digital content or subscription but is unable to use it due to technical issues on the Buyer’s side, no refund shall be provided.

4.3. Refunds are possible only if the digital file provided by the Seller is defective, does not open, and the Seller is unable to provide a functional replacement.

4.4. Digital content of proper quality that has been successfully delivered or access to which has been granted to the Buyer is not subject to return.

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